To serve you better, J. Brooks Boutique will begin to process your order immediately after you click the Submit Order Button. See below for the full shipping and returns policy.
The customer is required to inspect the delivered Products upon the certified carrier marking your order as "Delivered" and ensure that the products are in “as expected” condition (that they fit correctly and free from defect or damage). In the event they are not in an “as expected” condition, please visit jbrooksboutique.com/a/return to initiate an exchange or return within 72 hours.
2. Returns, Store Credit and Exchanges
b) All returns must be postmarked within 14 days of your order being delivered. Customer is responsible for return shipping. Customer is responsible for retaining their tracking information associated with their returned package(s) when inquiring about the status of their return(s).
c) Packages received by our returns department that are postmarked between 15-30 days of delivery will be subject to a 20% restocking fee.
d) Packages received by our returns department that are postmarked after 30 days of delivery will be returned to sender at the customer's expense.
e) Packages received by our returns department that are not eligible for return (sale items/final sale items) will be returned to sender at the customer's expense and subject to a 20% restocking fee.
f) Packages that are refused by the recipient and returned to sender will incur a 20% restocking fee. Original shipping fees for packages that are undelivered/returned to sender are non-refundable.
g) Final sale items can not be returned or exchanged. Below is a list of final sale items:
- Accessories (belts or jewelry)
- Mystery Bags
- Items that are on sale
- Items marked as final sale
- Shipping insurance
h) Once your return is received, you will be issued a digital store credit within 3 days. We do not offer refunds at this time. Store credit/gift cards are non-refundable.
i) Returns with AfterPay: If you return a product where you paid with AfterPay, you are still responsible for finishing payments with Afterpay. If you have a question or concern about your Afterpay order, please contact us at firstname.lastname@example.org. Do not send returns back to AfterPay.
j) Original shipping costs are non-refundable.
a) Unfortunately due to how quickly our items sell out, we are unable to offer exchanges a this time. At the time we receive your return, we will issue you a store credit within 3 days to purchase the size you'd like.
3. Facebook and Instagram Orders
a) Orders placed through Facebook and Instagram are received and shipped *as is* and cannot be changed after submission: this includes contact information, items, or shipping information. You are responsible for submitting your correct order and accurate shipping information. If you notice that there is incorrect information on your Facebook/Instagram order, it is your responsibility to contact Support@Jbrooksboutique.com to request a cancellation before shipping.
b) J. Brooks Boutique cannot issue partial refunds for orders submitted through Facebook and Instagram (in the case of retroactively applied discounts, returns, etc)
c) Orders placed through Facebook and Instagram are subject to the same Terms and Conditions + Shipping & Returns Policies as posted on the official J. Brooks Boutique store.
d) Orders placed through Facebook and Instagram are subject to the e-Commerce Terms and Conditions as posted by Meta Platforms, Inc., outside of J. Brooks Boutique.
4. Damaged or defective goods
a) At J. Brooks Boutique, we are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped.
b) If you have received a damaged or defective item, please visit jbrooksboutique.com/a/returns within three (3) days of receiving the order to be eligible for a free exchange with a free replacement item or full refund.
c) In the case of a refund, we will be able to issue your refund within 5 days of us receiving the damaged or defective product. Refunds will be issued through the original method of payment.
d) For Replacements, we will ship to you a new replacement Product, within 5 days of us receiving the damaged or defective product, as per our Shipping policy. If a replacement is not available, we will issue you a full refund.
e) In the case that your returned product is not damaged nor defective (i.e. a false claim), the credit or refund you receive will be charged for the shipping label associated with your return. Additionally, the credit or refund you receive may be liable to incur the 20% Restocking Fee, at the Company's discretion.
5. Our Products
a) Although we have made every effort to display the colors accurately, the images of the products on our site are for illustrative purposes only.
b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the products, your products may vary slightly from those images.
6. Processing Guidelines
a) All products on the site are subject to availability and payment being received before the order is processed.
b) J. Brooks Boutique will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification.
a) The customer is responsible for providing their accurate and full shipping address when submitting their order. Customers that have provided an incorrect or incomplete address at checkout are 100% responsible for immediately contacting J. Brooks Boutique customer service via phone or email to correct their address. We are not responsible for any orders that were shipped to an incorrect or incompletely provided address, and will not issue any replacements or refunds.
b) Overnight and expedited shipping options are available at checkout. Prices vary depending on the shipping method selected. Overnight and expedited orders placed before 11:00 am EST Monday- Friday will ship the same day. Orders placed after 11:00 am or on Saturdays, Sundays, or national holidays will ship the next business day.
c) We can ship to addresses located within the United States, U.S. Territories, U.S. Military Bases, and Canada.
d) Orders within the United States and Canada are shipped through USPS, FedEx, or UPS. Orders shipping to U.S. Territories and U.S. Military Bases are shipped via USPS.
e) Shipping rates are calculated at checkout. Order processing times are currently 1 - 2 business days.
f) When you place your order, you will get an approximate delivery time for your order based on the availability of your items. Depending on your region, shipping date estimates will appear on the shipping quotes page.
g) Standard shipping time frames are an estimate and may be extend depending on the courier.
h) The cost of shipping is NON-REFUNDABLE, except in cases where the order was cancelled before shipment.
i.)In the event your package was marked as "Delivered" but was not received, you are responsible for contacting J. Brooks Boutique Customer Service (Support@JBrooksBoutique.com) within 7 Business Days (not to exceed 15 Business Days) for resolution.
8. International shipping and costs
a) Once your order has been processed, international orders are delivered within 2 – 4 weeks of your order being shipped.
b) Appropriate shipping fees do apply. Please note that International shipping charges do not include taxes or duties. Please contact your local customs office to request details of these charges. We are unable to change your delivery address once an order has been dispatched.
c) International packages that are refused by the recipient and returned to sender will incur a 20% restocking fee. Original shipping fees for packages that are undelivered/returned to sender are non-refundable.
8.1 International shipping policies
a) If you order products from our site for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country.
b) You will be responsible for payment of any such import duties and taxes; J. Brooks Boutique has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
c) Customs policies vary widely from country to country; kindly contact your local customs office for more information. When ordering from J. Brooks Boutique, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.
a) Payments can be made by PayPal, Visa, MasterCard, American Express, Discover, AfterPay. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it.
b) All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to J. Brooks Boutique, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using secure third party online payment gateways that encrypts your card details in a secure host environment.
10. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
11. Entire agreement
a) These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products.
b) No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized J. Brooks Boutique employee.
11.1 Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
12. Law and jurisdiction
a) This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the laws of the United States.
b) The parties to any such contract agree to submit to the exclusive jurisdiction of the courts within the United States. All contracts are concluded in English and no public filing requirements apply.