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$5 FLAT RATE U.S. SHIPPING. FREE U.S. SHIPPING ON ALL ORDERS OVER $125

Shipping & Returns

Thank you for shopping at J. Brooks Boutique. We are happy to serve you.

To serve you better, J. Brooks Boutique will begin to process your order immediately after you click the Submit Order Button. All orders are made-to-order and will be shipped in 10-14 days. See below for the full shipping and returns policy.

1. Our Products

a) Although we have made every effort to display the colors accurately, the images of the products on our site are for illustrative purposes only.

b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the products, your products may vary slightly from those images.

2. Processing Guidelines

a) All products on the site are subject to availability and payment being received before the order is processed.

b) J. Brooks Boutique will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification.

c) All Products ordered will be designed and made (“Processed”) within a period of 10-14 business days from the date ordered.

3. Shipping

a) We can ship locally to addresses located within the United States, and to all International destinations.

b) Orders within the United States are shipped through USPS at a flat rate of $5.00 while all international orders are shipped through UPS at a flat rate shipping fee of $20.00.

c) When you place your order, you will get an approximate delivery time for your order based on the availability of your items. Depending on your region, shipping date estimates will appear on the shipping quotes page.

4. International shipping and costs

a) One your garment has been processed, we aim to deliver domestic orders within 2 – 4 business days and international orders within 2 – 3 weeks of your order being processed.

b) Appropriate shipping fees do apply. Please note that International shipping charges do not include taxes or duties. Please contact your local customs office to request details of these charges. We are unable to change your delivery address once an order has been dispatched.

5. International shipping policies

a) If you order products from our site for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country.

b) You will be responsible for payment of any such import duties and taxes; J. Brooks Boutique has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.

c) Customs policies vary widely from country to country; kindly contact your local customs office for more information. When ordering from J. Brooks Boutique, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

6. Inspection

You are required to inspect the delivered Products once you receive you order and ensure that the products are in “as expected” condition. In the event they are not in an “as expected” condition, please Contact Us as soon as possible.

7. Returns, Refunds and Exchanges


7.1 Returns
a) We accept returns on most Products within 7 days of receipt, on items that HAVE NOT BEEN USED/WORN or ALTERED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts. All returns must be received by our office within 7 days of you receiving your order.

b) Please note that we do not accept returns/exchanges on all custom orders.

7.2 Exchanges

a) All exchange items must be received by our office within 7 days of receiving your order. We will do our best to fulfill your exchange request.

b) If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.

7.3 Returns Procedure

a) If you want to return or exchange your order, please contact hello@jbrooksboutique.com within 48 hours of receipt. Upon approval, a return address will be provided. A tracking number is required for all return packages. J. Brooks Boutique is not responsible for return shipments lost in transition back to our receiving department. All returns must be received by our office within 7 days of receiving your order. No refunds will be given for orders returned after 7 business days. In such event, returns will enter be rejected or exchanged only.

b) In case of a dispute, we also recommend you retain proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please Contact Us at hello@jbrooksboutique.com so we may provide you with a Return Address.

c) All returns must be received by our office within 7 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us. No refunds will be given for orders returned after 7 business days. In such event, returns will enter be rejected or exchanged only.

d) For Returns, we will be able to process your Refund within 7 days of us receiving the returned Product. Refunds will be issued through the original method of payment. Please not that original shipping charges are non-refundable.

e) For Exchanges, we will ship to you the desired Product, within 15 days of us receiving the returned Product, as per our Shipping policy.

8. Damaged or defective goods

a) At J. Brooks Boutique, we are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped.

b) If you have received a damaged or defective item, please Contact Us within three (3) days of receiving the order to be eligible for a free exchange with a free replacement item or full refund.

c) In the case of a refund, we will be able to issue your refund within 15 days of us receiving the damaged or defective product. Refunds will be issued through the original method of payment.

d) For Replacements, we will ship to you a new replacement Product, within 15 days of us receiving the damaged or defective product, as per our Shipping policy.

9. Payments

a) Payments can be made by PayPal, Visa, MasterCard, American Express, or Discover. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it.

b) All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to J. Brooks Boutique, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using secure third party online payment gateways that encrypts your card details in a secure host environment.

10. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

11. Entire agreement

a) These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products.

b) No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized J. Brooks Boutique employee.

12. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

13. Law and jurisdiction

a) This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the laws of the United States.

b) The parties to any such contract agree to submit to the exclusive jurisdiction of the courts within the United States. All contracts are concluded in English and no public filing requirements apply.

14. Contact Us

If you have any questions concerning our Shipping and Returns Policy, please feel free to Contact us at hello@jbrooksboutique.com

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