Refund policy
1. Returns
We accept returns for store credit only on most items within 14 days of delivery. To begin a return, visit jbrooksboutique.com/a/return.
To be eligible for a return:
- Items must be unworn, unwashed, unaltered, and free of stains, makeup, pet hair, odors, and fragrances.
- All original tags and stickers must be attached.
- Items must be returned in their original condition and packaging.
Please note:
- Original shipping fees and insurance (if selected) are non-refundable.
- Customers are responsible for return shipping and tracking.
- Items returned without submitting a request via our portal will not be accepted.
1.2 Return Timelines & Fees
- Postmarked within 14 days of delivery: Eligible for store credit.
- Postmarked between 15–30 days of delivery: Subject to a 20% restocking fee.
- Postmarked after 30 days: Will be returned to sender at the customer's expense.
- Returns totaling $300+: Subject to a 15% restocking fee, deducted from your store credit.
Items not eligible for return (see Final Sale list below) will be returned to sender or incur a 20% restocking fee, at our discretion.
Refused packages or those returned to sender will also incur a 20% restocking fee.
1.3 Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Gift Cards
- Mystery Bags
- Doorbusters
- Sale items
- Items marked “Final Sale”
- Shipping Insurance
1.4 Store Credit
Once your return is received and inspected, a digital store credit will be issued within 3 business days.
Store credits/gift cards are non-refundable and do not expire.
1.5 Afterpay Returns
If you used AfterPay at checkout, you are still responsible for completing your scheduled payments, even if you return the item. Returns will be processed as usual and issued as store credit. Questions? Email: support@jbrooksboutique.com Please do not send returns to AfterPay.
1.6 Exchanges
Due to high demand and limited inventory, we do not offer direct exchanges at this time.
We recommend placing a new order for the desired size or color once your return is processed and your store credit is issued.
1.7 Facebook & Instagram Orders
Orders placed through Facebook and Instagram are final once submitted. This includes:
- Contact information
- Shipping address
- Item selections
If you made an error, email support@jbrooksboutique.com immediately to request cancellation before your order ships.
Please note:
- We cannot make edits to Facebook/Instagram orders after submission.
- We do not issue partial refunds for applied discounts or returns.
- Orders from these platforms are subject to both J. Brooks Boutique’s store policies and Meta’s e-commerce terms.
1.8 Damaged or Defective Items
We inspect all items before shipment, but if you receive a damaged or defective product:
- Submit a return request at jbrooksboutique.com/a/return within 3 days of receiving your order.
- If approved, you may choose a free replacement (if in stock) or a full refund.
- Refunds are issued within 5 business days via the original payment method.
Please note:
- If a returned item is found to be not damaged or defective, the return may incur a 20% restocking fee and be subject to return shipping charges.
Questions? Contact us at support@jbrooksboutique.com – we’re here to help.