FAQs

Shipping

Orders are processed and shipped within 2 business days of purchase, unless otherwise noted in the product description.

Standard shipping is 4-7 business days. Shipping delays from the courier may extend the delivery times.

Get peace of mind with delivery guarantee in the event your delivery is damaged, stolen, or lost during transit. By purchasing Navidium Shipping Protection, we will reship your order free of charge in the event of damage, loss, or delivered by the carrier, but not received.

Give us a call at 1-(877)-791-1769 or send us an email at support@jbrooksboutique.com, and we will do our best to get your information updated, so your outfit gets to you safely.

Returns and exchanges

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To initiate a return, please visit our returns page to get started. Your order must be postmarked within 14 days of delivery. The customer is responsible for return shipping. It's encouraged to use a trackable method to return the package as J. Brooks Boutique is not responsible for items lost in transit.

Unfortunately due to how quickly our items sell out, we are unable to offer exchanges a this time. At the time we receive your return, we will issue you a store credit within 3 days to purchase the size you'd like

Afterpay

AfterPay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. More on Afterpay can be found here.

Please check that your return meets our return policy here. If you are within the return policy, once we receive your order, you will be issued a store credit. Please keep in mind that you are still responsible for finishing payments with Afterpay. If you have a question or concern about your Afterpay order, please contact us at support@jbrooksboutique.com. Do not send returns back to AfterPay.

About J. brooks

In the heart of the south! We are located at 2650 Pleasantdale Road, STE 9, Atlanta, GA 30340. Please note, we are not open to the public at this time. 

We source products from designers and manufacturers located both nationally and around the world.

We'd love to speak with you. We can be reached by email at support@jbrooksboutique.com or by phone 1-(877)-791-1769. Customer service ours are Monday - Friday from 10:00 AM - 4:00 PM, eastern.

We sure are. You can learn more about our story here.

We sure do, and we’d love for you to peruse them. Our reviews can be found here. Did you want to leave a review? Go ahead, we’d love that!