We look to serve you as best we can, but oftentimes we are designing, cutting, and crafting the custom pieces you see and love here on the J. Brooks Boutique website. Due to our hands-on approach for designing our pieces, this section of questions and answers may be able to help you, if we aren’t readily available to answer all of your questions. If you have a question that is not answered below, please feel free to contact us anytime!
Where are my J.Brooks Boutique designs created?
All JB Exclusive designs are limited edition and manufactured both in-house and by our local production partners. We are based in Atlanta and proud to produce our designs right here in the heart of the South.
Our Curated Collection is a unique ready-to-wear collection sourced by the designer herself from other designers and manufacturers located both nationally and internationally.
What is AfterPay?
AfterPay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. More on AfterPay can be found here.
When should I expect my orders to ship?
Orders are processed and shipped within 3 days of purchase via USPS, unless otherwise noted in the product description. For accurate processing times, please check the individual product page for a better estimate. A tracking number will be emailed when orders are shipped and should arrive within 2 - 4 business days.
What does “Pre-Orders” mean and when will I receive my pre-order items?
Some J. Brooks Boutique items are offered in limited quantities and are known to sell out very quickly. Pre-ordering your item will guarantee you get your item before it sells out. You will be charged at the time you place your pre-order. Please note, pre-orders will not ship out until the date noted on the pre-order item.
OH NO! I entered the incorrect mailing address. What do I do?
Don’t worry, we’ve got you. There are 3 ways to ensure that we have the correct address on file for you.
I don’t want to do this, but I need return a purchase. What’s the process for requesting a refund or exchanging an item.
At this time, we are unable to offer refunds; however here’s a breakdown on returning your product for store credit:
How do I return an item with AfterPay?
Please check that your return meets our return policy here. If you are within the return policy, once we receive your order, you will be issued a store credit. Please keep in mind that you are still responsible for finishing payments with Afterpay. If you have a question or concern about your Afterpay order, please contact us at firstname.lastname@example.org. Do not send returns back to AfterPay.
I just bought a skirt and it's a bit stiff. Will it soften over time?
We use authentic African print wax cottons, which are most notable for their waxy outer-coating. While the wax is used to preserve the vibrant colors and ensure the it doesn't fade, it also makes the fabric stiff and takes a few washes to soften up. After a few wears and washes at home, your skirt will feel much softer and hang more naturally.
Can I customize my favorite J.Brooks Boutique design?
Made-to-measure orders are non-refundable and J. Brooks Boutique is not responsible for incorrect/inaccurate measurements submitted by the customer.
Check out the full made-to-measure policy here or shoot me an email at email@example.com for assistance with measurements.
Do you have reviews from previous customers?
We sure do, and we’d love for you to peruse them. Our reviews can be found here on our Facebook page: www. facebook.com/jbrooksboutique/reviews. Did you want to leave a review? Go ahead, we’d love that!