We look to serve you as best we can, but oftentimes we are designing, cutting, and crafting the custom pieces you see and love here on the J. Brooks Boutique website. Due to our hands-on approach for designing our pieces, this section of questions and answers may be able to help you, if we aren’t readily available to answer all of your questions. If you have a question that is not answered below, please feel free to contact us anytime!

Where are my J.Brooks Boutique designs created?

 All creations are hand-made and shipped from Atlanta, GA. We are based in Atlanta and proud to produce our designs right here in the heart of the South.

Can I customize my favorite J.Brooks Boutique design?

Absolutely you can. Check out https://jbrooksboutique.com/collections/custom  to order a piece using your exact measurements. Be sure to enter your accurate measurements at checkout in the "notes" field, and we’ll be happy to get your custom order started.

Made-to-measure orders are non-refundable and J. Brooks Boutique is not responsible for incorrect/inaccurate measurements submitted by the customer.

Check out the full made-to-measure policy here or shoot me an email at hello@jbrooksboutiuqe.com for assistance with measurements. 

Do you have reviews from previous customers?

We sure do, and we’d love for you to peruse them. Our reviews can be found here on our Facebook page: www. facebook.com/jbrooksboutique/reviews. Did you want to leave a review? Go ahead, we’d love that!

I love what I see online, and now I want to attend a LIVE J.Brooks Boutique pop-up event. How do I find my favorite piece in person?

We’d be ecstatic to meet you in person. Pop up events are intimate shopping experiences we host around Atlanta and surrounding areas. Pop up events are hosted in various places as we collaborate with other business owners. To attend a pop up event near you, check out the list of upcoming events <insert hyperlink>   

When should I expect my orders to ship?

Orders are processed and shipped within 14 days of purchase via USPS; however, please check the individual product page for a better estimate. A tracking number will be emailed when orders are shipped and should arrive within 2 - 4 business days.

OH NO! I entered the incorrect mailing address. What do I do?

Don’t worry, we’ve got you. There are 3 ways to ensure that we have the correct address on file for you.

  1. Create an account with us here on the website and update your personal information, shipping address, or payment methods anytime.
  2. Respond to your confirmation email with the updated shipping information. When you receive your confirmation email, it will ask you to verify your mailing address. Simply respond and let us know you need to update your shipping information. Please try to update your information 24-48 hours after the confirmation email.
  3. Send us an email at hello@jbrooksboutique.com, and we will do our best to get your information updated, so your outfit gets to you safely. This is the best method for updating your shipping address if your order was placed more than 48 hours ago.

I don’t want to do this, but I need a refund or exchange. What’s the process for requesting a refund or exchanging an item.

We don’t want you to request a refund either, but we understand how things go. Here’s a quick breakdown.

  • All sale items and made-to-measure items are final sale.
  • Refunds are offered for orders returned to us within 7 days of your package being delivered to you. 
    • For example, If your package was delivered to you on January 1st and you'd like to return it, the package is due back to us on or before January 7th.
  • Exchanges are also offered within 7 days of receipt.
  • Refunds and exchanges are approved with tracking number information ONLY.
  • Unfortunately, we can not be responsible for lost or stolen packages due to postal error or theft.
  • Packages returned after the 7 day window will be returned to sender.