Skip to content

Cart

Your cart is empty

Continue shopping
We're here to help

Frequently asked questions

Please see our most frequently asked questions below. Still have questions? You can contact us by email or phone and we'll get back to you within 24 business hours.

Shipping

When will my order ship?

Orders are processed and shipped within 2 business days of purchase, unless otherwise noted in the product description.

When will I receive my order?

Standard shipping is 4-7 business days. Shipping delays from the courier may extend the delivery times.

I entered the incorrect mailing address. What do I do?

Give us a call at 1-(877)-791-1769 or send us an email at support@jbrooksboutique.com, and we will do our best to get your information updated, so your outfit gets to you safely.

Returns and exchanges

What's the return policy?

To initiate a return, please visit our returns page to get started. Your order must be postmarked within 14 days of delivery. The customer is responsible for return shipping. It's encouraged to use a trackable method to return the package as J. Brooks Boutique is not responsible for items lost in transit.

How can I make an exchange?

Unfortunately due to how quickly our items sell out, we are unable to offer exchanges a this time. At the time we receive your return, we will issue you a store credit within 3 days to purchase the size you'd like.

Afterpay

What is Afterpay?

AfterPay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. More on Afterpay can be found here.

How do I return an order with Afterpay?

Please check that your return meets our return policy here. If you are within the return policy, once we receive your order, you will be issued a store credit. Please keep in mind that you are still responsible for finishing payments with Afterpay. If you have a question or concern about your Afterpay order, please contact us at support@jbrooksboutique.com. Do not send returns back to AfterPay.

About J. brooks

Where is J. Brooks Boutique Located?

In the heart of the south! We are located at 5300 Oakbrook Pkwy, Suite 250, Norcross GA 30093. Please note, we are not open to the public and do not accept returns at this address.

Where are your products made?

We source products from designers and manufacturers located both nationally and around the world.

How can I speak to someone?

We'd love to speak with you. We can be reached by email at support@jbrooksboutique.com or by phone 1-(877)-791-1769. Customer service hours are Monday - Friday from 10:00 AM - 3:00 PM, eastern.

Is J. Brooks Boutique Black-owned?

We sure are. You can learn more about our story here.

Do you have reviews from previous customers?

We sure do, and we’d love for you to peruse them. Our reviews can be found here. Did you want to leave a review? Go ahead, we’d love that!

for all your other questions

We'd love to hear from you.

If you didn't find your answer above, feel free to contact us through out contact page by clicking the button below and
we'll be happy to answer any questions you might have.

GET IN TOUCH