Navidium Shipping Protection

Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. By purchasing Navidium Shipping Protection, we will reship your order free of charge in the event of damage, loss, or delivered by the carrier, but not received.

Navidium Shipping Protection is optional, but by deselecting shipping protection, we will not be liable for lost or stolen packages, included packages that are confirmed delivered by the carrier, but not received.

If shipping protection is not purchased, customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. Please use the resources below to file a claim with the carrier in the event that the package has been lost in transit & Navidium Shipping Protection was not purchased:

USPS: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/us/en/support/file-a-claim.page

Packages will not be reshipped, nor refunds given in the event that packages are lost, stolen, or shows delivered, but not received by the carrier, & no insurance was purchased.

If you would like to purchase Navidium Shipping Protection prior to your order being shipped, please email us at support@jbrooksboutique.com or call 1-877-791-1769.